Service

Support — Supervision & ongoing improvements

We operate your flows, fix incidents, evolve interfaces and keep documentation up to date.

Scope

SAP BTP IS (SAP Cloud ALM) / SAP PO monitoring.
Analysis, repair, reprocessing of failed messages, flow/process optimization.
Enhancements: new adapters, mappings, APIs, processes, events, automation.

Modalités : TMA forfaits / régie, astreintes.

Tracked indicators

Availability & processing time.
Error rate per flow / adapter.
Capacity & volume (peaks, trends).

Recurring deliverables

Monthly platform health report.
Prioritized backlog and enhancement roadmap.
Automatically generated up-to-date documentation.